Shipping Policy

At algorx, we are committed to facilitating timely and reliable delivery of your orders. Please review the following shipping policy for important information regarding order processing, shipping methods, and delivery responsibility. By placing an order with algorx, you acknowledge and agree to this policy.

Order Processing & Fulfillment

• All orders are processed only after review and approval by a licensed healthcare provider, and are fulfilled exclusively by our partner pharmacies. Provider review typically takes 24–48 business hours before the order is sent to the pharmacy.
• After approval, generic medications generally ship within 1–3 business days, and compounded medications may take 5–7 business days. Processing time also varies based on prescription verification, pharmacy workflow, order volume, and pharmacy operating hours.
• Shipping timelines refer to the period after the order has left the pharmacy, not the time of order placement.
• You’ll receive a tracking email once the pharmacy has shipped your order.

Shipping Methods & Delivery

• Shipping is handled entirely at the discretion of the dispensing pharmacy. Depending on the medication, destination, and pharmacy logistics, shipments may be sent via UPS, FedEx, or less commonly, USPS.
• Temperature-sensitive products are shipped with appropriate cold-chain packaging to maintain product integrity.
• Because different medications may ship from different pharmacies, items in the same order can arrive separately, each with its own tracking.
• Tracking information is provided once the pharmacy has shipped the order, when available.

Shipping Costs

• Shipping is free on orders of $250 or more.
• For orders under $250, a standard shipping fee of $15 applies.

Shipping Restrictions & Requirements

• We currently ship within the United States only. We do not ship to P.O. Boxes, APO/FPO addresses, or international locations.
• Delivery times may be affected by holidays, weather, carrier delays, or other factors outside of our control.
• Customers are responsible for providing a complete and accurate shipping address. If you entered the wrong address, contact support@algorx.com as soon as possible so we can correct it before the order ships. Incorrect or incomplete addresses may result in delays, returned packages, or failed delivery.

Delivery Responsibility — Lost, Stolen, or Damaged Packages

• Once an order has shipped, algorx is not responsible for carrier delays or for lost, stolen, or damaged packages. All shipping outcomes, including replacement eligibility, are handled at the discretion of the dispensing pharmacy, and applicable laws and regulations may limit or prohibit replacement of pharmaceutical shipments. algorx can help connect you with the dispensing pharmacy for further review, but replacement is not guaranteed.
• Lost or stolen packages: We can’t refund or replace packages confirmed delivered by the shipping provider. If tracking shows delivered but you can’t find the package, check around your delivery area (porch, mailbox, neighbors, front desk), contact the carrier to file a claim, and let us know at support@algorx.com so we can assist where possible.
• Damaged or defective products: If your medication arrives damaged, defective, or at the wrong temperature, report it to support@algorx.com within 5 days of the delivery date, with photos of the product and packaging, and we’ll help.

Returns & Refunds

• Once a medication has been dispensed and shipped, it can’t be canceled, refunded, or returned.
• The pharmacy cannot accept returns or exchanges—a safety and compliance rule that applies to every pharmacy, not just algorx’s partners.
• Please refer to our Cancellation & Refund Policy for additional details.

If you have questions, please contact our support team at support@algorx.com.