Cancellation & Refund Policy

Updated August 7, 2026

You may be eligible for a refund if your order hasn’t shipped yet or you haven’t had your blood drawn yet. This policy explains how cancellations, fees, and refunds work.

Canceling an Order

• Before a provider approves it: You can cancel for free from your algorx dashboard any time before a provider approves your order—no charge, and a full refund.
• After a provider approves it: The order can no longer be canceled from your dashboard. Email support@algorx.com and we’ll do our best to help before it ships. Fees apply (see Fees below).
• After it ships: Once an order has shipped from the pharmacy, it can’t be canceled or refunded.

Fees

• $15 provider fee: Once a provider has reviewed and approved your order, the $15 provider fee is non-refundable, even if the order hasn’t shipped. This fee is paid directly to the licensed medical provider for reviewing your order; algorx doesn’t keep any part of it.
• 25% processing fee: Any approved refund is subject to a 25% processing fee covering administrative and service costs.
• No fee before approval: Canceling from your dashboard before a provider approves your order is free and fully refunded.

Medications: Returns and Refunds

Once a medication has shipped and been dispensed, it can’t be canceled, refunded, or returned. The pharmacy can’t accept dispensed medications back—a safety and compliance rule that applies to every pharmacy, not just algorx’s partners. Compounded medications are also made specifically for you, so they can’t be resold or returned.

Lab Orders: Refunds

Lab refunds depend on how long it’s been since your purchase and whether you’ve had your blood drawn:

• Within 90 days of purchase: If you haven’t had your blood drawn, you’re eligible for a full refund.
• After 90 days and up to one year: If you haven’t had your blood drawn, store credit is available.
• After one year: Your lab order has expired and is no longer eligible for a refund or store credit.

Once you’ve had your blood drawn, the order is no longer refundable, since the service has been provided. If you’d like to cancel a lab order, please email support@algorx.com.

Lost or Stolen Packages

Per our shipping policy, algorx isn’t responsible for packages once they ship from the pharmacy, and we can’t refund or replace packages confirmed delivered by the shipping provider. If tracking shows delivered but you can’t find the package, check around your delivery area (porch, mailbox, neighbors, front desk), contact the carrier to file a claim, and let us know at support@algorx.com so we can assist where possible.

Damaged or Defective Products

If your medication arrives damaged or defective, report it to support@algorx.com within 5 days of the delivery date, with photos of the product and packaging, and we’ll help.

Refund Processing

Approved refunds are issued to your original payment method within 7 to 10 business days.