FAQ

Yes. algorx is a telehealth platform that connects you with licensed, U.S.-based medical providers and licensed pharmacies, operating in full compliance with U.S. healthcare regulations. Medications are dispensed by licensed U.S. pharmacies, and lab testing runs through CLIA-certified laboratories. algorx is also LegitScript-certified. Care is overseen by board-certified physicians, and your questionnaire is reviewed by a licensed medical provider in every state we serve.

algorx is a telehealth platform that connects you with licensed medical providers and licensed pharmacies for medications and lab testing, entirely online and without an in-person visit. You choose a treatment or lab, complete a short health questionnaire at checkout, and a licensed medical provider reviews it. For medications, if appropriate, the provider sends a prescription to a licensed pharmacy, which ships it to your door. For labs, you receive a requisition to visit a nearby Quest or LabCorp.

algorx currently serves patients within the United States only, and we can't process or ship orders outside the U.S. Not all medications are available in every state, so each medication's description lists any states where it isn't available. For labs, availability depends on whether direct-to-consumer testing is permitted in your state. When you open the lab section, a quick zip code check confirms your eligibility, and if DTC lab testing isn't permitted where you live, you'll see a "Service Not Available" message and won't be able to purchase labs.

You must be at least 18 years old to order medications or labs through algorx.

It depends on what you're ordering. For labs, no prescription is needed. You purchase directly, and a licensed physician signs your requisition. For medications, a licensed medical provider reviews your health questionnaire and, if treatment is appropriate, issues the prescription and sends it to a licensed pharmacy. You never need to visit a pharmacy in person.

No, there's no in-person or video visit required. A licensed medical provider reviews the health questionnaire you complete at checkout. When your order is approved, the provider sends a message through the secure chat in your dashboard with medication education and dosing instructions, and they'll also reach out there if they need more information before approving.

No. Labs aren't required to order any medication on algorx. You add the medication to your cart, answer a brief questionnaire, and a licensed medical provider reviews it before it's sent to the pharmacy.

Choose your medication, including dose and quantity, and add it to the cart. Complete a brief health questionnaire at checkout, and submit your order. A licensed medical provider reviews your questionnaire and, if treatment is appropriate, sends the prescription to a licensed pharmacy, which ships it to your door.

A licensed medical provider typically reviews your questionnaire within 24 to 48 hours. If they need more information, they'll message you through the secure chat in your algorx dashboard. You'll get an email once your order is approved.

"Order Placed" means a licensed medical provider is still reviewing your questionnaire, which usually takes 24 to 48 hours. Once approved, your status updates to "Provider Approved" and your order goes to the pharmacy. If the provider needs more information before making a decision, they'll message you through the secure chat in your algorx dashboard, so it's worth checking there if your order has been in this status a little longer.

Your order status is visible anytime in your algorx dashboard, and the sequence depends on whether you ordered medication or labs.

For medications:

• Order Placed: your order is submitted and a licensed medical provider is reviewing your questionnaire, usually within 24 to 48 hours.
• Provider Approved: a provider has approved your order and sent it to a licensed pharmacy to be filled.
• Shipped: your order has left the pharmacy and a tracking link is available.
• Delivered: the carrier has marked your package delivered.

For labs:

• Order Placed: your lab order is submitted.
• Requisition Sent: your requisition has been sent electronically to Quest or LabCorp, and you can go have your blood drawn.
• Completed: your results are available to view in your algorx account.

Sometimes a provider isn't able to approve a medication based on your questionnaire responses. When that happens, your order is canceled and refunded. For guidance on next steps or other options, reach out to support@algorx.com.

To refill, just place a new order for the same medication on the website. There's no separate refill process, and each order is reviewed and filled individually.

This message appears when the same payment is attempted more than once in a short window, usually from double-clicking the purchase button or refreshing during checkout. It's a safeguard to prevent you from being charged twice for the same order. Wait a moment and check your email for an order confirmation before trying again. If you're unsure whether your order went through, or you think you were charged more than once, email support@algorx.com and we'll confirm.

Pharmacies can only fill a set quantity of medication at one time. If you order more than that limit, which is common during a sale, the additional quantity is scheduled to fill on a future date rather than all at once. The order will ship automatically when it's time.

algorx does not offer testosterone or hormone replacement therapy.

All currently available medications and doses are listed on the website. If something isn't listed, it isn't offered at this time. You're welcome to let us know what you're looking for at support@algorx.com, and we'll note your interest for future consideration.

You can request it. algorx works with a set of partner pharmacies (Honeybee Health, ReviveRx Compounding Pharmacy, and Strive Pharmacy) that fill prescriptions ordered through the platform. If you'd like your prescription transferred to an outside pharmacy instead, place your order and then reply to your order confirmation email to request the transfer. Please note that the price listed on algorx reflects the cost of using the platform, and it still applies if your prescription is filled elsewhere. It doesn't cover any costs charged by an outside pharmacy, so you'll be responsible for whatever that pharmacy charges for your medication. We also can't guarantee that medications available through our partner pharmacies will be available through other pharmacies, and availability, pricing, or insurance coverage may vary.

When a licensed medical provider approves your order, they send a message through the secure chat in your algorx dashboard with medication education and dosing instructions specific to you. Your dosing instructions are also printed on your medication label or included on the package insert. For any questions about your dose or how to take your medication, reply to your provider right there in the chat.

We understand why you're asking. Companies selling products labeled "For Research Use Only" often provide COAs as part of their sales process, but those products aren't approved or intended for human use. algorx is different: we're a telehealth platform that partners with licensed medical providers and licensed pharmacies, not a research-chemical supplier. Your medication is prescribed by a licensed medical provider after a medical evaluation and dispensed by a state-licensed, FDA-registered compounding pharmacy.

Because compounded medications are prepared for an individual patient, there's no manufacturer-issued COA for the finished product, just as there isn't for commercially manufactured medications. Instead, compounding pharmacies maintain COAs for the raw active pharmaceutical ingredients (APIs) and verify each one's identity, potency, and purity before compounding. Licensed compounding pharmacies also follow strict USP standards and state and federal regulations covering ingredient sourcing, quality checks, pharmacist verification, and full batch documentation.

If you have questions about your specific medication or a pharmacy's quality processes, you're welcome to contact the dispensing pharmacy directly, and their licensed pharmacists can help.

Tirzepatide is a dual GLP-1 and GIP receptor agonist involved in appetite regulation, blood-sugar control, and weight management. algorx offers a compounded blend of tirzepatide with glycine and vitamin B12 that is compounded and dispensed by Strive Pharmacy.

The tirzepatide blend is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

Tirzepatide Blend is given by injection, using medication the pharmacy prepares for you. Your dose, schedule, and administration instructions come from the licensed medical provider managing your care. Message them via the secure chat in your algorx dashboard for any questions about how to use it.

Metformin is a widely used medication that supports insulin sensitivity and glucose regulation by improving how cells respond to insulin and lowering excess glucose production by the liver. The immediate-release (IR) form supports steadier day-to-day control.

Yes. Metformin IR is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

Metformin IR is taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who prescribes it. Message them via the secure chat in your algorx dashboard for any questions about how to use it.

Metformin XR is an extended-release form of metformin that supports insulin sensitivity, glucose control, and metabolic efficiency, with smoother, more sustained activity through the day.

Yes. Metformin XR is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's taken as an extended-release oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them via the secure chat in your algorx dashboard for any questions about how to use it.

Acarbose supports metabolic health by slowing the digestion and absorption of carbohydrates in the gut. By inhibiting alpha-glucosidase enzymes, it helps blunt post-meal glucose and insulin spikes.

Yes. Acarbose is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

Acarbose is taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them via the secure chat in your algorx dashboard for any questions about how to use it.

Low-dose naltrexone (LDN) uses naltrexone at much lower doses than its traditional use. At these doses it briefly blocks opioid receptors, which may prompt a rebound in the body's own endorphins, and it's explored for immune and inflammatory support.

Low-dose naltrexone is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider managing your care, and individual results vary.

Naltrexone is taken as an oral tablet or capsule. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them via the secure chat in your algorx dashboard for any questions about how to use it.

L-carnitine is a metabolic therapy used to support fat utilization and energy production. The injectable form is used to support training output and metabolic efficiency.

Injectable L-carnitine is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's given by injection, using medication the pharmacy prepares for you. Your dose, schedule, and administration instructions come from the licensed medical provider managing your care. Message them via the secure chat in your algorx dashboard for any questions about how to use it.

Lipo-B is a compounded injectable that combines methionine, choline, and vitamin B12, lipotropic compounds used to support fat metabolism, energy production, and liver function.

Lipo-B is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's given by injection, using medication the pharmacy prepares for you. Your dose, schedule, and administration instructions come from the licensed medical provider managing your care. Message them via the secure chat in your algorx dashboard for any questions about how to use it.

Lipo-Mino is a compounded injectable that combines lipotropic compounds, B-vitamins, and amino acids to support energy production, fat metabolism, and overall metabolic efficiency.

Lipo-Mino is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's given by injection, using medication the pharmacy prepares for you. Your dose, schedule, and administration instructions come from the licensed medical provider managing your care. Message them via the secure chat in your algorx dashboard for any questions about how to use it.

Lisinopril is an ACE inhibitor used to support healthy blood pressure and cardiovascular function. It inhibits the angiotensin-converting enzyme, helping relax blood vessels and reduce vascular resistance.

Yes. Lisinopril is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

Lisinopril taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them via the secure chat in your algorx dashboard for any questions about how to use it.

Losartan is an angiotensin II receptor blocker (ARB) used to support healthy blood pressure, vascular function, and kidney protection by reducing vasoconstriction and fluid retention.

Yes. Losartan is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

Losartan is taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them via the secure chat in your algorx dashboard for any questions about how to use it.

Telmisartan is an angiotensin II receptor blocker (ARB) used to support healthy blood pressure, vascular function, and cardiometabolic health.

Yes. Telmisartan is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

Telmisartan is taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them via the secure chat in your algorx dashboard for any questions about how to use it.

Nebivolol is a cardio-selective beta-blocker used to support healthy blood pressure and cardiovascular function. Unlike traditional beta-blockers, it also promotes nitric-oxide-mediated relaxation of blood vessels.

Yes. Nebivolol is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

Nebivolol is taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them via the secure chat in your algorx dashboard for any questions about how to use it.

Propranolol is a non-selective beta-blocker used to help regulate heart rate and reduce the physical effects of stress by lowering sympathetic nervous system signaling.

Yes. Propranolol is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

Propranolol is taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them via the secure chat in your algorx dashboard for any questions about how to use it.

Rosuvastatin is a potent statin used to improve lipid markers and reduce long-term cardiovascular risk, with particular emphasis on lowering ApoB, a key predictor of atherosclerotic disease.

Yes. Rosuvastatin is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

Rosuvastatin is taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them via the secure chat in your algorx dashboard for any questions about how to use it.

Ezetimibe lowers cholesterol by reducing its absorption in the small intestine. It's often used alongside diet and lifestyle changes, or with a statin, to further lower LDL cholesterol.

Yes. Ezetimibe is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them via the secure chat in your algorx dashboard for any questions about how to use it.

Icosapent ethyl is a purified, prescription-grade omega-3 fatty acid (EPA) used to support cardiovascular health by targeting triglycerides, inflammation, and arterial stability.

Yes. Icosapent ethyl is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's taken as an oral capsule. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them via the secure chat in your algorx dashboard for any questions about how to use it.

Sildenafil treats erectile dysfunction by increasing blood flow to the penile area. It inhibits the PDE5 enzyme, increasing nitric-oxide activity to help achieve and maintain an erection. It's the active ingredient in Viagra.

Yes. Sildenafil is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them via the secure chat in your algorx dashboard for any questions about how to use it.

Tadalafil is a PDE5-inhibitor medication used to treat erectile dysfunction by increasing blood flow, and it's been studied for effects on endothelial and blood-vessel health. It's the active ingredient in Cialis.

Yes. Tadalafil is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

PT-141 (bremelanotide) is a centrally acting peptide used to support sexual desire and arousal by activating melanocortin receptors in the brain, rather than acting primarily on blood flow.

PT-141 is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's administered as a nasal spray. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

This compounded sublingual combination pairs PT-141 with oxytocin to support sexual desire, arousal, and emotional connection through complementary central-nervous-system pathways.

The PT-141 and oxytocin tablet is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

Sublingual tablets are dissolved under the tongue. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

This compounded sublingual tablet combines PT-141, oxytocin, and tadalafil to support desire, arousal, performance, and connection, pairing central arousal pathways with tadalafil's blood-flow support.

The PT-141, oxytocin, and tadalafil tablet is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

Sublingual tablets are dissolved under the tongue. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Vast FDT is a compounded, fast-dissolving sublingual tablet combining apomorphine, tadalafil, and vardenafil, designed to support erectile quality, arousal signaling, and sexual performance through multiple pathways.

Vast FDT is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who reviews your questionnaire, and individual results vary.

Subligual tablets are dissolved under the tongue. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

VIP nasal spray delivers vasoactive intestinal peptide (VIP), a neuropeptide involved in immune modulation, vascular regulation, and neuroinflammatory balance.

VIP is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's administered as a nasal spray. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Oxytocin is a naturally occurring neuropeptide involved in social bonding, emotional regulation, and stress modulation. The nasal spray is absorbed through the nasal lining for rapid uptake.

Oxytocin nasal spray is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's administered as a nasal spray. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Oxytocin is a naturally occurring neuropeptide involved in social bonding, emotional regulation, and stress modulation. The troche is absorbed through the lining of the mouth.

The oxytocin troche is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's dissolved slowly in the mouth. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Finasteride supports hair retention by reducing dihydrotestosterone (DHT), a hormone strongly linked to androgen-related hair loss. It works by inhibiting the 5-alpha-reductase enzyme.

Yes. Finasteride is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Dutasteride supports hair preservation by significantly reducing DHT, the primary hormonal driver of androgen-related hair loss.

Yes. Dutasteride is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's taken as an oral capsule. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Oral minoxidil is a once-daily medication that promotes hair growth by increasing blood flow to hair follicles and prolonging the growth (anagen) phase of the hair cycle. Visible changes may take several months.

Yes. Oral minoxidil is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

This compounded topical solution combines minoxidil with low-dose topical finasteride to address hair thinning through two complementary pathways, supporting follicle activity while reducing scalp DHT.

Topical minoxidil + finasteride is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider whomanages your care, and individual results vary.

It's applied to the scalp. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

This compounded combination pairs biotin, finasteride, and minoxidil to address hair thinning through several pathways: follicle health, hormone balance, and scalp blood flow.

The biotin, finasteride, and minoxidil combination is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's taken as an oral capsule. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

FollicRX is a compounded scalp solution formulated for androgenetic alopecia and hair thinning, combining minoxidil, dutasteride, tretinoin, and fluocinolone to support regrowth and scalp health.

FollicRX is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's applied to the scalp. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Ketoconazole 2% is a prescription-strength shampoo that supports scalp health for people dealing with dandruff, seborrheic dermatitis, and thinning associated with scalp inflammation.

Yes. Ketoconazole shampoo is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's used as a medicated shampoo, then rinsed out. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Tretinoin is a prescription-strength topical retinoid used in skin optimization. It accelerates cellular turnover, stimulates collagen production, and improves skin texture and tone.

Yes. Tretinoin is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's applied to the skin. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Bimatoprost 0.03% is a prescription-strength serum used to support the appearance of longer, thicker, darker eyelashes by extending the growth (anagen) phase of the lash cycle. It's the active ingredient in Latisse.

Yes. Bimatoprost eyelash serum is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's applied along the upper lash line. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

This compounded scar therapy combines silicone-based Nourisil with betamethasone (a topical corticosteroid) and lidocaine (a local anesthetic) to support scar recovery and comfort.

The advanced scar therapy gel cream is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's applied to the skin. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Clarity Cream is a compounded topical (azelaic acid, clindamycin phosphate, and tranexamic acid with niacinamide) designed to target acne, post-inflammatory pigmentation, and uneven skin tone.

Clarity Cream is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's applied to the skin. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Cashmere Face Cream is a compounded facial formula (caffeine, GHK-Cu, tretinoin, and niacinamide) designed to support texture, tone, and overall skin quality through collagen signaling and cell turnover.

Cashmere Face Cream is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's applied to the skin. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Vitality Cream is a compounded topical (estriol and tretinoin with niacinamide) designed to support skin texture, tone, collagen signaling, and overall skin quality.

Vitality Cream is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's applied to the skin. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Calming Cream is a compounded multi-mechanism topical (azelaic acid, ivermectin, and metronidazole with niacinamide) designed to reduce facial inflammation, persistent redness, and irritation-prone skin.

Calming Cream is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's applied to the skin. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

GHK-Cu 3% cream is a high-potency topical designed for skin remodeling and facial rejuvenation. GHK-Cu (Copper Tripeptide-1) is a naturally occurring copper peptide that signals fibroblasts to produce collagen, elastin, and glycosaminoglycans, the structural components that give skin thickness, firmness, and resilience. At a 3% concentration, it's a stronger formulation commonly used in scar-revision and anti-aging approaches focused on improving texture, density, and overall skin quality.

GHK-Cu 3% cream is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's applied to the skin. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Enclomiphene is an oral selective estrogen receptor modulator (SERM) used to support the body's own testosterone production. Rather than supplying external testosterone, it works upstream on hormonal signaling in the brain, and it's often chosen as an alternative to TRT by people who want to preserve natural hormone production and fertility.

Enclomiphene is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Elevate T is a compounded blend of DHEA, enclomiphene, pregnenolone, and zinc, formulated to support natural testosterone levels, energy, and overall hormonal production. DHEA and pregnenolone act as hormone precursors.

Elevate T is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's taken as an oral capsule. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Anastrozole is an aromatase inhibitor used to help manage estrogen by limiting the conversion of testosterone into estradiol.

Yes. Anastrozole is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Exemestane is an aromatase inhibitor used to support estrogen management by permanently inactivating the aromatase enzyme that converts androgens into estrogens.

Yes. Exemestane is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Tamoxifen (Nolvadex) is a selective estrogen receptor modulator (SERM) that blocks estrogen receptors in specific tissues, preventing estrogen from acting there rather than lowering overall estrogen levels.

Yes. Tamoxifen is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Raloxifene is a selective estrogen receptor modulator (SERM) that blocks estrogen activity in certain tissues, such as breast tissue, while preserving estrogen's beneficial effects elsewhere.

Yes. Raloxifene is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Cabergoline is a long-acting dopamine agonist used to lower elevated prolactin levels by activating dopamine D2 receptors in the pituitary.

Yes. Cabergoline is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

NAD+ (nicotinamide adenine dinucleotide) is a coenzyme found in every cell, central to energy production, DNA repair, and cellular resilience. NAD+ levels naturally decline with age and stress; the injectable form delivers it directly into the bloodstream.

Injectable NAD+ is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's given by injection, using medication the pharmacy prepares for you. Your dose, schedule, and administration instructions come from the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how to use it.

NAD+ is a foundational coenzyme involved in cellular energy production, mitochondrial function, and DNA repair. This tablet is a sublingual, oral alternative to IV or injectable delivery.

The NAD+ oral tablet is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's dissolved under the tongue. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Rapamycin (sirolimus) is studied in longevity science for its effects on the mTOR pathway, a key regulator of aging, cellular growth, and metabolism.

Yes. Rapamycin is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Methylene blue is used as a nootropic and mitochondrial support compound. By supporting oxygen utilization and ATP production, it's explored for effects on energy and cognitive function.

Methylene blue is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's taken as an oral capsule. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Glutathione is a major antioxidant naturally produced by the body, important for cellular defense, detoxification, and metabolic health. The injectable form delivers it directly into the bloodstream.

Injectable glutathione is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's given by injection, using medication the pharmacy prepares for you. Your dose, schedule, and administration instructions come from the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how to use it.

Trazodone is used to support high-quality, restorative sleep and to promote deeper, more consolidated rest.

Yes. Trazodone is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Doxepin is used to support sleep maintenance and sleep continuity, helping with staying asleep through the night.

Yes. Doxepin is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's taken as an oral capsule. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

This is a compounded low-dose (3 mg) doxepin gummy used to support sleep maintenance and sleep continuity in an easy-to-take form.

The doxepin gummy is a compounded, non-FDA-approved medication, prepared for the individual patient by a licensed pharmacy. It requires a prescription from the licensed medical provider who manages your care, and individual results vary.

It's taken as an oral gummy. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them securely in your algorx dashboard for anything about how or when to use it.

Cyclobenzaprine is a centrally acting skeletal muscle relaxant. It works within the central nervous system to reduce the motor signals that contribute to involuntary muscle contraction and spasm.

Yes. Cyclobenzaprine is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Ondansetron (Zofran) is a fast-acting medication used to prevent and relieve nausea and vomiting by blocking serotonin (5-HT3) receptors involved in the body's nausea response.

Yes. Ondansetron is a prescription medication. A licensed medical provider reviews your health information and, if appropriate, sends the prescription to a licensed pharmacy. You don't need to obtain a prescription from an outside provider.

It's taken as an oral tablet. Your specific dose and schedule are set by the licensed medical provider who manages your care. Message them in your algorx dashboard for anything about how or when to use it.

Choose the lab panel or individual biomarkers you want, add them to your cart, and check out. You'll receive a requisition and instructions to visit a nearby Quest or LabCorp location to have your blood drawn. Once the lab processes your results, you'll be notified and can view them in your account.

No. You can purchase labs directly, no prescription needed. A licensed physician reviews and signs your requisition for the labs you select, so there's nothing you need to bring or arrange in advance.

Yes. You can select your preferred lab at checkout based on what's most convenient for you. We recommend confirming there's a draw location near you first: find one on Quest (https://appointment.questdiagnostics.com/patient/findlocation) or LabCorp (https://www.labcorp.com/labs-and-appointments). If you've already ordered and need to switch, email support@algorx.com and we'll help.

Your zip code is used only to confirm you live in a state where direct-to-consumer lab testing is permitted. It's a quick eligibility check, and it doesn't affect pricing or which panels you can order.

Please place a separate order for each lab panel or draw you intend to have done, so each one gets its own requisition and can be scheduled and drawn on its own.

No. Each person's labs must be ordered under their own algorx account. Because lab orders involve identity verification and a physician-signed requisition tied to the individual being tested, orders can't be placed for another person from your account. Whoever is being tested should create their own account and order their labs there.

Curated panels are pre-built sets of biomarkers designed to give you a comprehensive view across areas like hormonal, cardiovascular, inflammatory, metabolic, and nutritional health. Custom testing lets you select individual biomarkers with no minimums, so you can test exactly what you want. Both use the same advanced markers used in performance and preventative medicine.

Each panel lists its full set of biomarkers on its product page, so you can see exactly what's measured before you buy. Panels are built to cover key areas of performance and preventative health, and you can always add individual markers through custom testing.

After ordering, you'll receive a requisition and instructions to visit a nearby Quest or LabCorp patient service center. Find your closest location on Quest (https://appointment.questdiagnostics.com/patient/findlocation) or LabCorp (https://www.labcorp.com/labs-and-appointments). Your requisition is sent to the lab electronically, so you usually don't need to bring it, but it's a good idea to keep a PDF copy on your phone just in case. Bring a valid photo ID.

Lab testing regulations and licensing requirements vary by state, and algorx can only offer direct-to-consumer lab testing in states where it's permitted. If you see this message, it means DTC lab testing isn't currently available where you live. Medications may still be available to you, and you're welcome to check back as we expand, or contact support@algorx.com with questions.

Most standard labs are ready in about 7 to 14 business days. Some results may be available sooner, while more advanced testing may take longer. As soon as your results are finalized, you'll get an email notification, and you can view them securely in your algorx account dashboard.

Your results are available securely in your algorx account dashboard. Once the lab finalizes them, you'll receive an email letting you know they're ready to view.

Once Quest or LabCorp processes your samples, your results are posted to your algorx account dashboard and you'll get an email with a link to view them. This usually takes 7 to 14 business days after your draw. If it's been longer than that, reach out to support@algorx.com and we'll check on the status.

Occasionally a single marker doesn't process, for reasons like insufficient sample volume, clotting, or a handling issue at the lab. When this happens, the lab (Quest or LabCorp) usually approves a free redraw for that marker, and our team will reach out with instructions. Note that labs only redraw the missing marker at no cost, not the full panel. If you'd like to retest other markers by choice, we're happy to help you reorder them in the most cost-effective way.

No. algorx providers don't interpret or review lab results. Your results are yours to view in your algorx account dashboard and to discuss with your own healthcare provider.

No. A lab panel covers the testing itself, and it doesn't include a review or interpretation. algorx providers don't interpret or review lab results; your results are yours to view in your algorx account dashboard and to discuss with your own healthcare provider.

Lab orders are valid for up to one year from the date of purchase. If you haven't had your blood drawn within that year, the order expires and is no longer eligible for a refund or store credit. To have labs done after your order expires, you'll need to place a new lab order.

Your lab requisition is emailed to you within minutes of purchase, so check your inbox (and spam folder) for it. It's also sent to the lab electronically, so you usually don't need to bring a copy to your draw. If you can't find your requisition email, contact support@algorx.com and we'll resend it.

A licensed medical provider typically reviews your order within 24 to 48 hours. After approval, generic medications usually ship within 1 to 3 business days. Compounded medications may take 5-7 business days to prepare, followed by 1 to 3 days for shipping. If you don't receive your order within 14 business days, please email support@algorx.com for assistance. You'll get a tracking link by email and text as soon as each shipment is on the way.

You'll receive a tracking link by email and text once your order ships. You can also view the status and tracking for every shipment anytime in your algorx dashboard.

"Provider Approved" means a licensed medical provider has approved your order and it's with the pharmacy being filled. Generic medications typically ship 1 to 3 business days after approval. Compounded medications may take 5-7 business days to prepare, followed by 1 to 3 days for shipping. Your status will update to "Shipped" with a tracking link as soon as it's on the way. If it's been longer than expected, email support@algorx.com and we'll check on it.

Yes. Orders of $250 or more ship free.

Some orders include medications from more than one pharmacy partner, so they ship separately and can arrive on different dates. This is normal. Each shipment has its own tracking link, and you can see the status of every item in your algorx dashboard.

Yes. Orders ship in discreet packaging. The contents aren't identified on the outside, though the packaging may include the pharmacy's name, since your medication is dispensed by a licensed pharmacy.

Possibly, if the order hasn't shipped yet. Email support@algorx.com as soon as you notice, with your order number and the correct address, and we'll update it with the pharmacy if there's still time. Once a package is in transit, we can't change the address, though you may be able to redirect or hold it for pickup by contacting the carrier directly. Please note that any redirect or hold you arrange with the carrier is at your own risk: algorx and our partner pharmacies aren't responsible for unsuccessful deliveries that result from a carrier redirect.

First, check around your delivery area, including your porch, mailbox, neighbors, and building front desk, since carriers sometimes mark packages delivered slightly early or leave them in an alternate spot. If you still can't find it, contact the carrier to file a claim, and email support@algorx.com within 5 days of the delivery date so we can assist where possible.

Email support@algorx.com within 5 days of the delivery date with photos of the product and the packaging, and we'll help make it right.

Cold-shipped medications are packaged to stay refrigerated for an extra 24 to 48 hours, so they generally remain stable for up to 8 to 9 days in transit. The ice packs are there to keep your medication stable on the way to you, and it's normal for them to arrive melted, that doesn't mean the medication was affected. If your medication arrived warm, email support@algorx.com to report it as soon as possible, within 5 days of delivery. We'll coordinate with the pharmacy to determine whether the medication is stable and safe to use, or whether a replacement is needed.

Report any missing or damaged item to support@algorx.com within 5 days of your delivery confirmation so we can help. Please include photos of the damaged package and medication with your email to expedite processing.

You can cancel for free from your algorx dashboard any time before a provider approves it, no charge, full refund. Once a provider approves the order, it can no longer be canceled from your dashboard; email support@algorx.com and we'll do our best to help before it ships (fees apply). Once an order has shipped from the pharmacy, it can't be canceled or refunded.

You can't cancel from your dashboard once your order is approved, but you can email support@algorx.com and we'll do our best to help before it ships. Two things to know: the $15 provider fee is non-refundable once a provider has reviewed and approved your order, even if it hasn't shipped, and any approved refund is subject to a 25% processing fee covering administrative and service costs. The $15 fee is paid directly to the licensed medical provider for reviewing your order, and algorx doesn't keep any part of it.

No. Once an order has shipped it can't be canceled or refunded, and the pharmacy can't accept returns on medications once they've been dispensed, for safety and compliance reasons. If an item arrives damaged or defective, report it to support@algorx.com within 5 days of the delivery date and we'll help.

Email support@algorx.com with your order number as soon as possible. If the duplicate hasn't shipped, we'll help cancel it; refund fees may apply once a provider has approved the order. Approved refunds post within 7 to 10 business days.

You may be eligible for a refund if your order hasn't shipped yet or you haven't had your blood drawn yet.

For medications:

• All approved medication refunds are subject to a 25% processing fee.
• If a provider has already reviewed and approved your order, the $15 provider fee is non-refundable.
• Once your medication has shipped, it cannot be canceled or refunded.

For labs:

• A full refund is available within 90 days of purchase if you haven't had your blood drawn.
• Store credit is available after 90 days and up to one year.
• After one year the order expires with no refund or credit.

Approved refunds are issued to your original payment method within 7 to 10 business days. Full details are on our refund policy (https://algorx.ai/refund-policy) page.

Once a medication has been dispensed, the pharmacy can't accept it back, a safety and compliance rule that applies to every pharmacy, not just algorx's partners. Compounded medications are also made specifically for you, so they can't be resold or returned. If your medication arrived damaged or defective, report it to support@algorx.com within 5 days of the delivery date with photos of the product and packaging.

Per our shipping policy, algorx isn't responsible for packages once they ship from the pharmacy. We can't refund or replace packages confirmed delivered by the shipping provider. If tracking shows delivered but you can't find the package, check around your delivery area (porch, mailbox, neighbors, front desk), contact the carrier to file a claim, and let us know at support@algorx.com so we can assist where possible.

Lab refunds depend on how long it's been since your purchase, and whether you've had your blood drawn:

• Within 90 days of purchase: if you haven't had your blood drawn, you're eligible for a full refund.
• After 90 days and up to one year: if you haven't had your blood drawn, store credit is available.
• After one year: your lab order has expired and is no longer eligible for a refund or store credit.

Once you've had your blood drawn, the order is no longer refundable, since the service has been provided.

Canceling a one-time order from your dashboard before a provider approves it is free, and you'll receive a full refund. After approval, the $15 provider fee is non-refundable, and any approved refund is subject to a 25% processing fee.

algorx accepts Visa, Mastercard, American Express, and Discover, as well as Apple Pay and Google Pay. You can also use an HSA or FSA card for eligible purchases.

No. algorx doesn't accept or bill insurance. Prices shown on the platform are what you pay directly.

Yes, for eligible purchases. You can pay with your HSA or FSA card at checkout the same way you'd use a regular card. If a payment doesn't go through, check with your benefits administrator, since some cards restrict certain purchase types.

Yes. Your order confirmation email works as documentation for HSA or FSA reimbursement. If you need an itemized receipt, email support@algorx.com and we'll send one.

On the Order Summary page, enter your code in the "Coupon" field and click "Apply Coupon" before completing your purchase. Your discount will show in the order total. Be sure to confirm it applied before you submit, since codes can't be added after an order is placed.

Discount codes need to be applied at checkout and can't be added once an order has been placed. We're not able to retroactively apply a code or adjust an order total after purchase, so we recommend double-checking that your discount shows before you submit.

If you see a duplicate charge, email support@algorx.com with your order number and the details. We'll review it, and if there's a duplicate charge, we'll refund it. Approved refunds post within 7 to 10 business days.

Occasionally a charge goes through while an order fails to fully process. If you were charged but didn't get a confirmation email, email support@algorx.com with the charge details and we'll locate the payment and either complete your order or refund the charge.

On the product page, choose "Subscribe" instead of "One-time" when you add the medication to your cart. Your subscription is set up when you complete your order.

Subscriptions are available on select medications. If a medication can be subscribed to, you'll see a "Subscribe" option on its product page when you add it to your cart. If you only see a "One-time" option, that medication isn't available for subscription.

Yes. Subscriptions save you 10% off the medication's normal cost on every refill. The discount applies to the medication cost only, not the $15 provider fee or shipping.

Your refill schedule is based on the quantity you're prescribed and how you take your medication, so your refills are timed to line up with your supply. You'll see your next renewal date on the "Manage Subscription" page.

You can manage your subscription anytime from your algorx dashboard. From there you can pause, skip a refill, resume, cancel, and update your payment method.

You can update your payment method anytime from your algorx dashboard.

Yes. You can pause your subscription, skip a refill, and resume anytime from your algorx dashboard.

You can cancel anytime from your algorx dashboard. Subscriptions have a minimum commitment of 3 billing cycles, which you agree to at checkout when starting a subscription. If you cancel before completing 3 cycles, a $30 early-termination fee applies for each remaining cycle. After 3 cycles, you can cancel anytime at no fee. Note that there's no refund for unused time on your current cycle.

Yes. A $15 provider fee applies to every medication order, including each subscription renewal. algorx doesn't receive any portion of this fee. It's paid directly to the licensed medical provider responsible for your care and prescription management, who reviews your treatment at each refill.

Subscription prices may change over time, for example in response to pharmacy price increases. We'll always give you prior notice before any change takes effect.

The Performance Club is algorx's free rewards program. You earn points on purchases and account milestones, move up membership tiers based on your annual spend, and redeem points for account credit, free shipping, and lab retesting. Signing up is free and earns you 250 points to start.

Create an algorx account. Membership is free, and you'll earn 250 points instantly when you sign up. Every qualifying purchase after that earns points automatically.

You earn 1 point for every $1 spent on labs and medications. You can also earn bonus points: 250 for creating an account, 500 on your birthday, 500 for your yearly membership anniversary (with a recent purchase), 750 for keeping a subscription active 6 months in a row, 1,500 for keeping one active 12 months in a row, and 1,000 for each friend you refer who makes a qualifying purchase.

Tiers are based on your rolling 12-month spend, and higher tiers earn points faster:

• Base: free with an account; 1 point per $1 (2% base value)
• Elevated: $1,500 annual spend; 1.25 points per $1 (2.5% value), plus early access to new products, stacks, and labs, and free standard shipping
• Elite: $2,500 annual spend; 1.5 points per $1 (3% value), plus a free birthday longevity treatment, and all Elevated perks

You can redeem points for account credit toward your next order, free shipping on an order, or retest bundles for biomarker retesting and lab panels.

Share your unique referral link by text, email, or copied link. When a friend creates an account and makes a qualifying purchase, you earn 1,000 points once their order is confirmed, with no limit on how many people you can refer.

Yes. Points expire 12 months after they're earned, and they're non-transferable. Program terms are subject to change.

There are two ways to create your algorx account. You can sign up directly at algorx.ai/sign-up, or you can select the medication or lab you want and begin checkout, and you'll be prompted to create your account along the way. Either way, you'll provide some basic information and verify your identity, then complete your health questionnaire.

Identity verification confirms you're the person placing the order and meet the requirements to be prescribed medication or to order labs. It's a standard safeguard for any licensed telehealth platform and helps keep your account and prescriptions secure.

First, make sure you're uploading a clear, well-lit photo of the front of a valid government-issued ID, with all corners visible. If it still won't upload, try a smaller file size. If it's still not working, email a photo of the front of your ID to support@algorx.com and we'll upload it for you.

You can update your name yourself on your My Profile page. In the Personal Information section, click "CHANGE" to unlock the fields, edit your First or Last name, click "CHANGE" again, then "SAVE." Your date of birth can't be changed yourself, because it's verified against your government-issued photo ID and must match exactly. If your date of birth is incorrect, email support@algorx.com and we'll fix it for you.

First, double-check you're using the email address associated with your account, and that your password is entered correctly. If you've forgotten your password, use the "Forgot Password" link to reset it (see below). If you're sure your details are right and still can't get in, email support@algorx.com and we'll help.

Use the "Forgot Password" link on the login page. You'll receive an email and/or text message with a link to reset it. Only click the link once, as it expires after a single click. If you click both the text and email links, it won't work. If you're still having trouble, email support@algorx.com and we'll help.

You can update this yourself on your My Profile page (go to algorx.ai/profile, or open your account menu and select My Profile). Your name, phone number, and address are all in the Personal Information section. To make a change, click the "CHANGE" button for that section to unlock the fields, make your edits, click "CHANGE" again, then click "SAVE" to confirm. Each section is edited on its own, so be sure to use the CHANGE button for the section you're updating.

Yes. algorx uses industry-standard security measures to protect your personal and health information, including encryption of sensitive data. Your information is only accessible to the licensed medical providers and pharmacies involved in your care, and to the algorx team members who help support your orders.

Yes. algorx handles your protected health information in accordance with HIPAA. Your health data is used to provide and coordinate your care, and it isn't sold.

Your health information is visible to you, the licensed medical provider reviewing your care, and to the pharmacy or lab fulfilling your order. algorx team members may access your information when needed to support your orders or answer your questions.

Your lab results are visible to you and algorx team members who may access your information when needed to support your orders or answer your questions. Your results are yours to review securely anytime in your algorx account dashboard.

algorx does not sell your personal or health information. We share it only as needed to provide your care, for example with the licensed medical provider who reviews your order and the pharmacy or lab that fulfills it, and as otherwise described in our privacy policy.

Yes. Orders ship in discreet packaging. The contents aren't identified on the outside, though the packaging may include the pharmacy's name, since your medication is dispensed by a licensed pharmacy.

Payments are processed through a secure, encrypted payment system. algorx doesn't store your full card number, and your payment details are handled by our payment processor using industry-standard protections.